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Knowledge base
Ordering
Ordering
14
I have not received a confirmation yet, is my order received correctly?
How can I register for a wholesale account?
Can I cancel or change my order?
How do I place an article in my shopping cart?
How do I place an order at Body & Fit?
See all 14 articles
Deals
Deals
6
What promotions do we currently have?
What can I do when my discount code doesn't work?
How do I receive and apply the 10% discount for my first order?
How and where do I apply my discount code?
How do I get a discount code?
See all 6 articles
Delivery Information
Delivery Information
11
Delivery Information United Kingdom
What is the status of my delivery?
What happens when I am not at home and my order will be delivered?
Can I deliver my order at a pick up point?
Can I choose a delivery date or time?
See all 11 articles
Payment Options
Payment Options
7
Which payment methods are there at Body & Fit?
How can I download my invoice?
I have a question about PayPal
I have a question about my Creditcard payment
I have a question about Klarna
See all 7 articles
Returns Policy
Returns Policy
8
How does the return process work?
How long will it take to process my return?
When can I return a product?
Do I have to pay return fees?
Is it possible to exchange a product?
See all 8 articles
Nutrition Questions
Nutrition Questions
7
What is the difference between the protein powders?
What can I do to reduce my muscle soreness?
Do you have recipe suggestions?
Which products are suitable for vegans?
Do you have gluten free products?
See all 7 articles
About Body & Fit
About Body & Fit
9
About Body & Fit
Collaboration and sponsoring
How do I create an account?
How do I sign up for the newsletter?
I forgot my password, what can I do?
See all 9 articles
Privacy Policy
Privacy Policy
21
Privacy Policy
What personal data do we process and what do we use it for?
When you order something from us
If you create an account
Browsing our website
See all 21 articles
Referral Program
Referral Program
6
How do I refer a friend?
Where do I check my referrals?
Can my friend use my link if they have shopped with Body & Fit before?
When can I claim my reward?
Why does my discount disappear on the payment page?
See all 6 articles
Australia
Ordering
15
How do I place an order at Body & Fit ?
My products are still in the shopping cart, has my order been received properly?
Is it possible to make a business order?
I get an error code during the order, what should I do now?
When do I pay shipping costs?
See all 15 articles
Payment Options
7
Which payment methods are there at Body & Fit?
I have a question about my bank transfer
I have a question about PayPal
I have a question about my Creditcard payment
I have a question about my payperemail
See all 7 articles
Delivery information
11
Delivery Information
Can I choose a delivery time?
Can I deliver my order at a pick up point?
What happens when I am not at home and my order will be delivered?
What is the status of my Australian delivery?
See all 11 articles
Returns policy
14
Right of return
Warranty periods
When can I return a product?
Items that cannot be returned
How many days do I have to return my order?
See all 14 articles
Nutrition questions
10
What is the difference between the protein powders?
How can I lose weight and gain muscles at the same time?
What can I do to reduce my muscle soreness?
What are the effects of pre-workout?
Why am I nauseous after taking a fatburner?
See all 10 articles
Privacy policy
21
Privacy Policy
What personal data do we process and what do we use it for?
When you order something from us
If you create an account
Browsing our website
See all 21 articles
About Body&Fit
7
About Body & Fit
How do I create an account?
How do I sign up for the newsletter?
I forgot my password, what can I do?
I didn't receive the email for resetting my password, what can I do?
See all 7 articles
Deals
7
When do I receive a gift with my order?
How many gifts can I select?
I forgot to select my free gift!
How do I get a discount code?
How do I receive the 15% discount code for my first order?
See all 7 articles
Referral program
6
How do I refer a friend?
Where do I check my referrals?
Can my friend use my link if they have shopped with Body & Fit before?
When can I claim my reward?
Why does my discount disappear on the payment page?
See all 6 articles