In order to ship to one of the countries offered below, simply select the correct the flag in the top right corner on any page. This will automatically set the correct delivery country upon check out.  

STANDARD DELIVERY

EXPRESS DELIVERY 

NOTE:
*Sometimes processing times at local customs can take longer than expected, which can impact delivery time.
**Standard service is not DDP (Delivery Duty Paid), customs fees might incur upon receipt of the order at destination.The shipping labels are based on product value and not product price, therefore extra costs can occur.
***Working days are Monday – Friday. Delivery time is determined in working days from date of dispatch. For example if an order is made Tuesday before 6pm, the 5th working day would be Tuesday next week.

Are you unable to find your track and trace, but are able to confirm that your payment amount has been debited from your account? Then you can assume that your order was successful and to be delivered within the delivery period.

The most common reason for not being able to find the track and trace relates to making a typo in your email address, in this case you also have not received an order confirmation email.

Are you certain that the email address is correct? In that case, you can check the following points:

• The track and trace will be sent to you via email as soon as the carrier has picked up the package from our warehouse. Tip: also check your spam folder.

• Did you place the order while you were logged in to your Body&Fit account? Then you can also open your track and trace in the My Account section (it's only available after the carrier has collected the package from our warehouse).
  Go to Order History, check the date, click the link to track your order (see image below.

Still need help? Submit your query here or visit our contact page for all our other contact channels. 

You can find all information about the delivery of your order in your track & trace code. The track & trace code can be found via:

• Email from Body & Fit (“Your order has been dispatched”)
• E-mail from Fedex/Hermes (“Your package is on its way”)
• In your Body & Fit account * 

*When you have paid for your order as a guest, this option will expire

Overview statuses on Fedex

 Please contact our customer service to receive further assistance if the following occurs:

• You have not received your parcel after the delivery, which you can find here.
• Your track and trace status is not clear 
• There has been no update in your track and trace status for 7 working days. 

Are you unexpectedly not at home? No worries! DHL & Hermes will try again on the next working day if the delivery is not successful.

Hermes can also leave your parcel in a safe place or with a neighbor, which you can choose directly via their track and trace link. You can find this track and trace link on Fedex’s ‘View More Tracking’.

Then, once you’re in the tracking link, you can click ‘Change delivery options’ and confirm your postcode.

You will be taken to the page that then helps you change where your parcel is delivered to:

No, this is unfortunately not possible.

No, this is unfortunately not possible.

No, this is unfortunately not possible.

We are sorry to hear that your parcel has been stated as delivered but you have not received it. 

Please check your Hermes tracking link for the latest updates. The tracking link can be found via:

• Email from Body & Fit (“Your order has been dispatched”)
• E-mail from Hermes (“Your package is on its way”)
• In your  Body & Fit account *

*When you have paid for your order as a guest, this option will expire

If this states as delivered please click ‘View full tracking details’ like below and confirm your postcode.

Then click ‘View proof of delivery’ for photo evidence of where this package was placed and where the exact location of package was left. 

In this case if you still dispute the delivery, please contact our customer service to receive further assistance.

We are sorry to hear that you have received a damaged parcel! Please contact our customer service with pictures of the issue and they will gladly help you further.

It's unfortunate to hear that something is missing from your order. We do our best to pack the packages as carefully as possible, but unfortunately, mistakes can happen.

Body&Fit always registers and checks the weight of its parcels. In case of missing items, we are obliged to do these checks within our own company and with the carrier. Therefore, we kindly ask you to indicate as clearly as possible which products are missing. This way, we can assist you as effectively as possible!

Please also check the following points:
- Have you received two shipping numbers? Your order might be delivered in multiple packages.
- Was the box opened or damaged? Take a photo and send it to our customer service.
- Have you thoroughly checked the order confirmation to ensure the product/quantity is correct?
- Is it about a free gift or promotion? Check the terms and conditions of the promotion here

Afterward, you can contact our customer service, and we will resolve this as quickly as possible.