You can find all information about the delivery of your order in your track & trace code. The track & trace code can be found via:

• Email from Body & Fit (“Your order has been dispatched”)
• E-mail from Fedex/Hermes (“Your package is on its way”)
• In your Body & Fit account * 

*When you have paid for your order as a guest, this option will expire

Overview statuses on Fedex

 Please contact our customer service to receive further assistance if the following occurs:

• You have not received your parcel after the delivery, which you can find here.
• Your track and trace status is not clear 
• There has been no update in your track and trace status for 7 working days. 

Are you unexpectedly not at home? No worries! DHL & Hermes will try again on the next working day if the delivery is not successful.

Hermes can also leave your parcel in a safe place or with a neighbor, which you can choose directly via their track and trace link. You can find this track and trace link on Fedex’s ‘View More Tracking’.

Then, once you’re in the tracking link, you can click ‘Change delivery options’ and confirm your postcode.

You will be taken to the page that then helps you change where your parcel is delivered to:

No, this is unfortunately not possible.

No, this is unfortunately not possible.

No, this is unfortunately not possible.

We are sorry to hear that your parcel has been stated as delivered but you have not received it. 

Please check your Hermes tracking link for the latest updates. The tracking link can be found via:

• Email from Body & Fit (“Your order has been dispatched”)
• E-mail from Hermes (“Your package is on its way”)
• In your  Body & Fit account *

*When you have paid for your order as a guest, this option will expire

If this states as delivered please click ‘View full tracking details’ like below and confirm your postcode.

Then click ‘View proof of delivery’ for photo evidence of where this package was placed and where the exact location of package was left. 

In this case if you still dispute the delivery, please contact our customer service to receive further assistance.

We are sorry to hear that you have received a damaged parcel! Please contact our customer service with pictures of the issue and they will gladly help you further.

STANDARD DELIVERY

EXPRESS DELIVERY

NOTE:
*Sometimes processing times at local customs can take longer than expected, which can impact delivery time.
**Standard service is not DDP (Delivery Duty Paid), customs fees might incur upon receipt of the order at destination.The shipping labels are based on product value and not product price, therefore extra costs can occur.
***Working days are Monday – Friday. Delivery time is determined in working days from date of dispatch. For example if an order is made Tuesday before 6pm, the 5th working day would be Tuesday next week.

You can find all information about the delivery of your order in your track & trace code. The track & trace code can be found via:

• Email from Body & Fit (“Your order has been dispatched”)
• E-mail from Fedex/Hermes (“Your package is on its way”)
• In your Body & Fit account * 

Instructions for opening your track and trace via your Body & Fit account

1. Click on the icon to Sign in and fill in your email address and password.

2. Click on 'Order History'.

3. Click on 'Click here to track your order'.