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Returns Policy

If you would like to return your order, please contact our customer service department directly.

In order to process a return, we ask you to do the following:

  • Choose our appointed returns provider
  • Choose standard delivery/tracking
  • Do not add additional insurance
  • Provide a payment receipt (not an invoice) to us via email
  • You will be refunded once we receive and process your return at our warehouse


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From the moment the parcel has been received in our warehouse, we will process your return within fourteen working days. Our team will notify you via email when the parcel has been processed. Once we have processed your return it may take up to five working days before you receive the refund on your bank account.


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You can return an item within 14 days only if:

  • The seal has not been broken or the packaging has not been opened

  • The product has been damaged within the manufacturer's warranty period

  • The original label is still attached to the clothing

  • The best-before date has not expired


You cannot return the following items:

  • Products that have passed their expiration date

  • Products that have already been opened or have had their seal broken

  • Clothing where the original label is no longer attached


If you would like to return your order, please contact our customer service department directly.

In order to process a return, we ask you to do the following:

  • Choose our appointed returns provider
  • Choose standard delivery/tracking
  • Do not add additional insurance
  • Provide a payment receipt (not an invoice) to us via email
  • You will be refunded once we receive and process your return at our warehouse




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Send feedback
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Please contact our customer service for more detailed information about your return

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No, this is not possible, but if you are not happy with the product or if you incorrectly ordered a product, you are allowed to return it and then you will receive a refund. 

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As a customer, you have legal provisions regarding warranty for each purchase stating that the product is or does what you would reasonably expect it to be or do. With fitness equipment, blenders and electronics you also get a two-year manufacturer warranty. This manufacturer warranty doesn’t nullify the earlier legal warranty.  

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Is the product not according to your expectations? Or did you accidentally order the wrong article? That is no problem at all! You have the right to return a product or order within 14 days. Within this period you can view, judge and / or fit the item as you do in the store, unless otherwise stated.


If you would like to return your order, please contact our customer service department directly.

In order to process a return, we ask you to do the following:

 

  • Choose our appointed returns provider
  • Choose standard delivery/tracking
  • Do not add additional insurance
  • Provide a payment receipt (not an invoice) to us via email
  • You will be refunded once we receive and process your return at our warehouse

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.

From the moment the parcel has been received in our warehouse, we will process your return within fourteen working days. Our team will notify you via email when the parcel has been processed. Once we have processed your return it may take up to five working days before you receive the refund on your bank account. 

 


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Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.