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Delivery Information

Place your order before 6pm on a working day, and we’ll prepare and send it out immediately. We deliver to the United Kingdom*, numerous EU destinations and many other countries around the world. We offer standard delivery and express delivery (check the table below for the full list).

 

*Unfortunately, we can’t deliver to the Isle of Man, Channel islands or Gibraltar yet.

 

Country

Delivery Method

Delivery Time

Weight

Price

Free Delivery Threshold

UK

Standard

3 - 5 working days

0 - 20 kg

> 20 kg

£3.99

£3.99

£40.00

UK

Express

1 - 2 working days

0 - 10 kg

11- 20 kg

21 - 30 kg

> 30 kg

£7.99

£29.99

£39.99

£49.99

No free delivery Threshold


 

Working days are Monday – Friday. Delivery time is determined in working days from date of dispatch. For example if an order is made Tuesday before 6pm, the 5th working day would be Tuesday next week. 

 

NOTE:

*Sometimes processing times at local customs can take longer than expected, which can impact delivery time.


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You can find all information about the delivery of your order in your track & trace code. The track & trace code can be found via:

  • Email from Body & Fit (“Your order has been dispatched”)
  • E-mail from Fedex/Hermes (“Your package is on its way”)
  • In your Body & Fit account

 

*When you have paid for your order as a guest, this option will expire

 

Overview statuses on Fedex

Status

Meaning

DEPARTED Body&Fit

The package is packed, and has left our warehouse.

FEDEX CROSS BORDER PROCESS CENTRE

The package has been collected and placed in the Fedex distribution center

CUSTOMS CLEARED

Your package has passed through customs

ARRIVAL AT DESTINATION HUB

The package has been picked up by your local courier

IN TRANSIT/OUT FOR DELIVERY

The package is on its way

DELAYED / NETWORK DELAY

The local courier has had some trouble and a delay has occurred

DELIVERY ATTEMPTED

There has been attempt at delivery but either no-one was home or the courier has had some trouble.

 Please be aware that your local courier should attempt to deliver at least 3 times unless there is an exception. 


 
Please contact our customer service to receive further assistance if the following occurs:

  • You have not received your parcel after the delivery, which you can find here.
  • Your track and trace status is not clear 
  • There has been no update in your track and trace status for 7 working days. 

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Are you unexpectedly not at home? No worries! DHL & Hermes will try again on the next working day if the delivery is not successful.

Hermes can also leave your parcel in a safe place or with a neighbor, which you can choose directly via their track and trace link. You can find this track and trace link on Fedex’s ‘View More Tracking’.

 

Then, once you’re in the tracking link, you can click ‘Change delivery options’ and confirm your postcode.

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You will be taken to the page that then helps you change where your parcel is delivered to:


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No, this is unfortunately not possible.

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We are sorry to hear that your parcel is currently on its way back to the warehouse. We will come back to you by email as soon as your parcel has been received back to our warehouse to inform you that a refund has been issued.

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We are sorry to hear that your parcel has been stated as delivered but you have not received it. 

Please check your Hermes tracking link for the latest updatesThe tracking link can be found via:

  • Email from Body & Fit (“Your order has been dispatched”)
  • E-mail from Hermes (“Your package is on its way”)
  • In your  Body & Fit account *

 

*When you have paid for your order as a guest, this option will expire

 

If this states as delivered please click ‘View full tracking details’ like below and confirm your postcode.

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Then click ‘View proof of delivery’ for photo evidence of where this package was placed and where the exact location of package was left. 

In this case if you still dispute the delivery, please contact our customer service to receive further assistance.

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We are sorry to hear that you have received a damaged parcel! Please contact our customer service with pictures of the issue and they will gladly help you further.

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STANDARD DELIVERY

CountryDelivery MethodDelivery TimePriceFree Delivery Threshold
UKStandard3 - 5 working daysfrom £ 3.95£ 40.00

Czech RepublicStandard2 - 4 working days
€ 60.00
Lithuania4 - 6 working days
Slovenia3 - 6 working days
Latvia4 - 6 working daysfrom € 4.99
Hungary3 - 5 working days
Croatia3 - 5 working days
Ireland4 - 6 working days
Poland2 - 5 working days
SlovakiaStandard3 - 6 working daysfrom € 5.99€ 60.00
Finland4 - 6 working days
Luxembourg2 - 4 working days
Denmark
3 - 5 working daysfrom € 6.99
EstoniaStandard4 - 6 working days
€ 60.00
Greece
Romania

6 - 9 working days
3 - 5 working days


MaltaStandard5 - 8 working days*from € 14.99€ 60.00

SwedenStandard3 - 6 working daysfrom € 9.99€ 60.00

Turkey
7 - 12 working days*

UAE
4 - 8 working days*

Taiwan**
7 - 10 working days*

MalaysiaStandard5 - 10 working days*from € 14.99€ 150.00
Singapore
4 - 7 working days*

India**
8 - 11 working days*

Oman
4 - 8 working days*

Vietnam**
7 - 10 working days*

Angola**Standard8 - 12 working days*from € 19.99€ 150.00
Iran6 - 9 working days*
Kazakhstan**Standard9 - 12 working days*from € 24.99€ 150.00

NorwayStandard4 - 8 working days*from € 9.99€ 150.00

Saudi Arabia**Standard5 - 8 working days*from € 24.99€ 150.00

Algeria**Standard10+ working days*from € 39.99€ 250.00

Taiwan**
Switzerland**
Standard4 - 9 working days*
4 - 8 working days*
from € 14.99€ 150.00

Israel**Standard3 - 6 working days*from € 14.99€ 200.00

CanadaStandard4 - 9 working days*from € 14.99€ 150.00
New Zealand**Standard5 - 8 working days*from € 14.99€ 150.00
China**Standard5 - 10 working days*from € 14.99€ 150.00
South Africa**Standard9 - 12 working days*from € 14.99€ 120.00
Egypt**Standard10 - 12 working days*from € 14.99€ 150.00
Morocco**Standard10 - 12 working days*from € 14.99€ 200.00
Nigeria**Standard6 - 10 working days*from € 14.99€ 200.00
Thailand**Standard6 - 11 working days*from € 14.99€ 150.00
Pakistan**Standard10 - 12 working days*from € 14.99€ 150.00
Hong Kong**Standard4 - 6 working days*from € 14.99€ 150.00
UkraineStandard4 - 7 working days*from € 14.99€ 100.00

EXPRESS DELIVERY

CountryDelivery MethodDelivery TimePrice
UKExpress1 - 2 working days
from £ 7.99
DenmarkExpress1 - 2 working days
from € 11.99
Republic of IrelandExpress1 - 2 working days
from € 14.99
Finland
Express1 - 2 working days
from € 14.99
PolandExpress1 - 2 working days
from € 19.99
SlovakiaExpress1 - 2 working days
from € 19.99
SloveniaExpress1 - 2 working days
from € 19.99
RomaniaExpress1 - 2 working days
from € 19.99
LithuaniaExpress1 - 2 working days
from € 19.99
HungaryExpress1 - 2 working days
from € 19.99
BulgariaExpress1 - 2 working days
from € 19.99
Czech RepublicExpress1 - 2 working days
from € 19.99


NOTE:
*Sometimes processing times at local customs can take longer than expected, which can impact delivery time.
**Standard service is not DDP (Delivery Duty Paid), customs fees might incur upon receipt of the order at destination.

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