You can return your order via Royal Mail*.
1. Send an email to [email protected] with the order number and the items you want to return.
2. You will receive a return label and return form from us by email.
3. Fill in the return form as complete as possible and add it within the package you want to return.
4. Write the order number clearly on the outside of the package.
5. Drop the parcel at a Royal Mail* post office which you can find here and no shipping costs will be charged.
6. Receive a shipping receipt and keep it safe.
Click here for our contact details.
*For Republic of Ireland, please check for your local An Post location here
Did you find it helpful? Yes No
Send feedbackFrom the moment the parcel has been received in our warehouse, we will process your return within fourteen working days. Our team will notify you via email when the parcel has been processed. Once we have processed your return it may take up to five working days before you receive the refund on your bank account.
Did you find it helpful? Yes No
Send feedbackYou can return an item within 14 days only if:
The seal has not been broken or the packaging has not been opened
The product has been damaged within the manufacturer's warranty period
The original label is still attached to the clothing
The best-before date has not expired
You cannot return the following items:
Products that have passed their expiration date
Products that have already been opened or have had their seal broken
Clothing where the original label is no longer attached
If you would like to return your order, please contact our customer service department directly.
In order to process a return, we ask you to do the following:
Did you find it helpful? Yes No
Send feedbackReturns are free of charge when using our return labels. You can receive a label when you meet the following conditions:
If the above applies, you can request a return label.
Did you find it helpful? Yes No
Send feedbackNo, this is not possible, but if you are not happy with the product or if you incorrectly ordered a product, you are allowed to return it and then you will receive a refund.
Did you find it helpful? Yes No
Send feedbackAs a customer, you have legal provisions regarding warranty for each purchase stating that the product is or does what you would reasonably expect it to be or do. With fitness equipment, blenders and electronics you also get a two-year manufacturer warranty. This manufacturer warranty doesn’t nullify the earlier legal warranty.
Did you find it helpful? Yes No
Send feedbackIs the product not according to your expectations? Or did you accidentally order the wrong article? That is no problem at all! You have the right to return a product or order within 14 days. Within this period you can view, judge and / or fit the item as you do in the store, unless otherwise stated.
If you would like to return your order, please contact our customer service department directly.
In order to process a return, we ask you to do the following:
Did you find it helpful? Yes No
Send feedbackFrom the moment the parcel has been received in our warehouse, we will process your return within fourteen working days. Our team will notify you via email when the parcel has been processed. Once we have processed your return it may take up to five working days before you receive the refund on your bank account.
Did you find it helpful? Yes No
Send feedbackExercising your right of withdrawal does not nullify any payment obligation. You must pay within the set term.
Did you find it helpful? Yes No
Send feedback
