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Returns Policy

You retain the right to return your item within 30 days, regardless of the reason (right of withdrawal). Within this period you may view, assess and/or try the item just as you do in the store, unless stated otherwise. The withdrawal period expires 14 days after the item came into your possession – when it has been received by you or your designated third party. If you withdraw from the agreement, you’ll receive all payments that you’ve made up to that point, including shipping costs (excluding possible additional costs resulting from your choice for another delivery method than the cheapest standard delivery) immediately and in any case no later than 14 days after we receive the withdrawal notification. If you only send a part of your order back, then the costs for delivery are not reimbursed. We reimburse by the same payment method used for the original transaction, unless you have explicitly agreed the contrary – no costs will be charged for the refund. We can wait to pay the refund until we have received the goods, or until you can provide evidence to show the goods have been sent back, whichever occurs first. After a withdrawal you must return the goods to us within 30 days. You’re liable for the direct costs of returning the goods. In addition, you’re liable for the depreciation of the goods resulting from any use beyond that required to determine the nature, characteristics and the effect of the goods. In that case we’re permitted to settle the depreciation with the amount to be returned.

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As a customer, you have legal provisions regarding warranty for each purchase stating that the product is or does what you would reasonably expect it to be or do. With fitness equipment, blenders and electronics you also get a two-year manufacturer warranty. This manufacturer warranty doesn’t nullify the earlier legal warranty.  

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You can return an item within 30 days only if:


  • The seal has not been broken or the packaging has not been opened
  • The product has been damaged within the manufacturer's warranty period
  • The original label is still attached to the clothing
  • The best-before date has not expired


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You cannot return the following items:


  • Products that have passed their expiration date
  • Products that have already been opened or have had their seal broken
  • Clothing where the original label is no longer attached


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Is the product not according to your expectations? Or did you accidentally order the wrong article? That is no problem at all! You have the right to return a product or order within 30 days. Within this period you can view, judge and / or fit the item as you do in the store, unless otherwise stated.

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  1. Contact our customer service
  2. You'll receive a withdrawal form and RET number by email from us
  3. Add the completed withdrawal form to the package
  4. Mark the RET number clearly on the box
  5. Pack your order well so that it arrives back to us in good condition

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No, this is not possible.

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You don't have to pay return costs for the exceptions below:


  • You've received an incorrect product.
  • The product has been delivered damaged.

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We have from the moment of receipt fourteen working days to process the return. As soon as we have processed your return you will be informed by us by e-mail.


When will I receive my money?

Once we have processed your return it may take up to five working days before you receive the refund on your account or before your invoice is adjusted in Klarna.

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From the moment we receive your order in our warehouse we have fourteen working days to process the return. Once we have processed the return, it may take up to five working days before you receive the purchase amount on your account or that your AKlarna invoice is adjusted.


Please note that we work together with Adyen. The refund you will receive on your account will be under the name of Adyen.

 


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Do you want to return a product, but you don't have a printer at your disposal? Don't panic! You can also return products without a printer.


How can I do this?

  1. Take an empty sheet
  2. Write your name, order number, return number, name of the article, reason for return and your email address on the sheet
  3. Put the sheet in the box with the product you want to return.

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Exercising your right of withdrawal does not nullify any payment obligation. You must pay within the set term.

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Using the template you can also state that you wish to exercise your right of withdrawal. This is not mandatory for you, because the right of withdrawal also applies without this form. You can download the template form here.  

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